This is the kind of book that you can read once a year. Not only for the amazing illustrations but for the accurate words of how corporate structures can eliminate creativity. We’ve experienced that frustration many times and want to thank Gordon for the Hairball metaphor. It’s spot on!
“Every new policy is another hair for the Hairball. Hairs are never taken away, only added. Even frequent reorganizations have failed to remove hairs (people, sometimes; hairs, never). Quite the contrary, each reorganization seems to add a whole new layer of hairs. The Hairball grows enormous … The trouble with this is that Corporate Normalcy derives from and is dedicated to past realities and past successes. There is no room in the Hairball of Corporate Normalcy for original thinking or primary creativity. Resynthesizing past successes is the habit of the Hairball.”
In a way this book has influenced the forming of People People. We believe that successful design is created among a small group of people, who is dedicated to the task and can operate holistically without boundaries of departments, policies and disciplines outside of the corporate noise.